RETURN POLICY

 

Thank you for shopping with us! We truly hope you love everything you ordered, but if something isn’t quite right, we’re happy to help make it right.

Because most of our products are small lifestyle items such as accessories, home goods, and stationery, international return shipping costs are very high. For this reason, we do not accept returns or refunds due to personal preference or change of mind. Please review all product details and photos carefully before completing your purchase.

That said, your satisfaction is very important to us. If there’s any issue with your order or you’re truly unhappy with the product, please contact us at diluree.contact@gmail.com. We’ll do our best to find a fair and friendly solution for you.

 

DEFECTIVE OR INCORRECT ITEMS

 

If your item arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery and include your order number and clear photos of the issue. Once verified, we will send you a replacement or issue a full refund at no additional cost.

 

ORDER CANCELLATION

 

Orders can only be canceled if they have not yet been shipped. Once an order has been dispatched, we are unfortunately unable to make any changes or cancellations.

If your cancellation request is received and approved before shipment, we will issue a full refund to your original payment method within 3 to 7 business days.