SHIMMERING MUSE SCRUNCHIE in BLUE DOT

Under $65. Shipping varies by location, ranging from $3 to $7.5

FAQS

SHIPPING POLICY 

We ship worldwide:)

FREE International Shipping on all Orders over $65.

Please note that we typically require 3–5 business days to process your order before shipment. Shipping cost will be calculated at checkout based on destination and weight. 

Once your order is shipped, you will receive a notification with a tracking number. The estimated delivery time for standard shipping is 8–12 business days, depending on your location and customs clearance procedures. Please note that holidays such as Christmas, as well as natural disasters or other unexpected events, may affect delivery times.

LOST OR MISSING PACKAGES

Once your order has been shipped and the tracking number has been provided, Di Luree is not responsible for lost or stolen packages that are confirmed as delivered by the carrier.

If your package has not arrived within the estimated delivery time, please contact us at diluree.contact@gmail.com. We will assist you in tracking your parcel and contacting the shipping carrier to resolve the issue.

In cases where the carrier confirms the package as lost in transit, we will offer a replacement or refund depending on product availability.

ADDRESS ERRORS

Please double-check your shipping details before confirming your order.
If you notice an error after placing your order, please contact us as soon as possible. We’ll do our best to help if the package hasn’t been shipped yet.

Unfortunately, once an order has been dispatched, we can’t change the delivery address.(you can try contacting your local postal service with your tracking number. They can help redirect or hold the package.)
We’re unable to reship or refund the order, so please double-check your information carefully before placing your purchase.

OUT OF STOCK

Sometimes our most-loved items sell out faster than expected. If your order includes a product that’s temporarily out of stock, we’ll contact you as soon as possible with options to wait for restock, choose an alternative, or receive a full refund.

RETURN POLICY

Thank you for shopping with us! We truly hope you love everything you ordered, but if something isn’t quite right, we’re happy to help make it right.

Because most of our products are small lifestyle items such as accessories, home goods, and stationery, international return shipping costs are very high. For this reason, we do not accept returns or refunds due to personal preference or change of mind. Please review all product details and photos carefully before completing your purchase.

That said, your satisfaction is very important to us. If there’s any issue with your order or you’re truly unhappy with the product, please contact us at diluree.contact@gmail.com. We’ll do our best to find a fair and friendly solution for you.

DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery and include your order number and clear photos of the issue. Once verified, we will send you a replacement or issue a full refund at no additional cost.

ORDER CANCELLATION

Orders can only be canceled if they have not yet been shipped. Once an order has been dispatched, we are unfortunately unable to make any changes or cancellations.

If your cancellation request is received and approved before shipment, we will issue a full refund to your original payment method within 3 to 7 business days.